We despatch our products the same or next working day (Monday – Friday) after we have received a "cleared" payment. Once the shipment has left our warehouse, you will receive a despatch notification email with shipping/tracking information.
(Please be aware, that our product will not fit into a standard USPS PO Box. (Our product, including packaging, is nearly 36" long.)
We ship by FedEx Ground and aim to deliver our product to you within 2 – 7 working days. The carrier may require a valid signature as proof of delivery. Shipments are subject to FedEx terms & conditions of trading.
On occasion, we will not be able to guarantee a delivery date. However, we will make every reasonable effort to ensure that goods are delivered within a reasonable timeframe of being ordered. We deliver everywhere within mainland USA. (We do not deliver to Alaska and Hawaii)
Your Right to Cancel
You have the right to cancel any time from the date you placed your order and up to 14 days after the date of delivery. You must inform us you wish to cancel by email to [email protected] . You then have a further 14 days from the date you notified us of your cancellation, in which to return the goods. Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit. You must include a note, stating your full name, address, and order reference #. DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded. Under these circumstances, should you want the goods to be sent back to you, you will incur additional shipping & handling charges.
Provided the goods are returned unused and in good condition, we will issue a refund within 14 days of receipt at our warehouse. Should you wish to return a product to us, please email us at [email protected] . (Please note, that we reserve the right to refuse returns/refunds, if they are outside the time period specified under the 'Your Right to Cancel' section above)
Send your return clearly marked "PRODUCT RETURNS" to our returns department at
Fence Aid Ltd. c/o Verde Fulfilment USA
27 N Phillippi Street,
You must include your full name, address and order reference # with your return.
Items must be returned to us at your own cost. We advise that you use a trackable shipping method for the return. Refunds may be declined where there is no proof of receipt at our warehouse.
In the unlikely event that there is a fault with the product, you must notify us by email to [email protected] within 30 days of receipt of the goods, clearly stating details of the fault. Goods found to be faulty will be refunded or exchanged (but not both). Please use a trackable shipping method to send your return.