We aim to despatch our products on the same or next working day after we have received a "cleared" payment, and to deliver within 2 – 7 working days. Products which are despatched by our nominated carrier may require a valid signature as proof of delivery and is subject to their terms & conditions of trading. On occasion, we will not be able to guarantee a delivery date. However, we will make every reasonable effort to ensure that goods are delivered within a reasonable timeframe of being ordered. We deliver everywhere within mainland USA. (We do not deliver to Alaska and Hawaii)
Your Right to Cancel
We offer a 7-day money back guarantee excluding shipping charges. You have the right to cancel your order at any time up to 7 working days after the day of delivery. To inform us you wish to cancel, please contact us at [email protected] .Goods returned must be securely sealed and returned complete with all original packaging. DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded. In these circumstances, should you want the goods to be sent back to you, you will incur additional shipping, packing, and handling fees.
Provided the goods are returned in good condition, and not used, we will issue a refund within 14 days of return (exc. shipping costs). Should you wish to return a product to us, please contact us at [email protected], stating the reason for the return. Send your return to our returns department clearly marked
Fence Aid Ltd. c/o Verde Fulfilment USA
27 N Phillippi Street,
Make sure that you include a note stating your full name, address and the order reference number.
Items must be returned to us at your own cost. We advise that you send your return by 'Signed For' delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
If you are cancelling because there is a fault with the product, clearly state details of the fault. Goods found to be faulty will be refunded or exchanged (but not both). Please ensure a proof of delivery is obtained when the goods arrive back at our Boise warehouse. Returned goods must arrive safely in the original shipping and packaging materials.
To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns does not apply to any claim that the goods do not meet a standard required by law. Therefore, if the goods are faulty or were damaged in transit, we will cover the postage costs to return a replacement item to you.