FREQUENTLY ASKED QUESTIONS
Will the Post Buddy system work on fence posts which are not set in concrete?
A: The Post Buddy fence post repair system is specially designed to work on fence posts which are set in concrete. The existing concrete base acts as a solid anchor for the Post Buddy to grip to. We do not recommend the use of our system on posts which are not set in concrete, as we cannot guarantee the post will be properly fixed.
How do I drive the Post Buddys into the concrete base?
A: Our fence post repair stakes are designed to be driven into the ground between the existing concrete base and the post. Provided the installation instructions are followed correctly and the Post Buddy stake is driven in angled towards the fence post, it will go into the wood of the fence post, not the concrete. The concrete base stays fully intact and actually acts as a solid anchor for the Post Buddy system. To better illustrate this please view our instruction video.
Why is there a 'MAX' line on the Post Buddy?
A: The Post Buddy stake should not be driven into the ground further than the 'MAX' (maximum) line. Driving it in beyond this marker would not leave enough of the Post Buddy above ground to secure to the fence post.
What if I cant drive the Post Buddys in as far as the MAX line?
A: The Post Buddy repair stakes need to be driven in to as near the MAX line as possible. However, when you get to the point where it will go no further, that means the stake has found enough anchor to re-fix the fence post.
Can I buy Post Buddy in the stores?
A: Our Post Buddy fence post repair system is not available in stores. You can quickly and simply purchase Post Buddy through this website, however.
Will Post Buddy repair a fence post which has totally snapped?
A: Yes, Post Buddy repair stakes will work on a post which has totally snapped.
Will it fix a round post?
A: Yes, our system can fix a round post, as long as your post is set in concrete. It's the concrete base which is important, as it provides a firm, below-ground anchor for our system. You will need to position the Post Buddy posts directly opposite each other to secure a round post.
My fence post/fence is not a standard size. How many Post Buddy stakes do I need to fix it?
A: The number of Post Buddys required to fix a fence post is not related to the size of the post or fence. You will need 2 Post Buddy stakes to fix 1 fence post no matter what the size of the post or fence. Please take a look at our How It Works page, where you will find detailed instructions.
Does Post Buddy come with screws?
A: We do not supply screws with our Post Buddy system. You can easily purchase suitable screws at any good hardware store. You will need 16 x good quality #10 x 2" external grade wood screws per pack of 2 Post Buddy stakes (8 screws to secure each stake to the post).
What size/type of screws will I need?
A: You will need good quality #10 x 2 inch wood screws for outdoor use. If you already have external grade #10 screws to hand, but they are a little longer, those will work fine too. Each repair strap has 8 preformed screw holes. You will, therefore, need to purchase 16 screws for each pack of 2 Post Buddys to give the optimum fix.
Will the Post Buddy system work on rotted gateposts?
A: We cannot unfortunately recommend our system for broken gateposts. The stresses exerted on a gatepost are much greater than those on a fence post. Given these extra stresses, we cannot guarantee that Post Buddy will effectively repair a broken gatepost.
Do Post Buddy stakes come in different sizes and what size will I need?
A: Post Buddy stakes come in only one size. It’s a case of one size fits all. Each Post Buddy bar measures 30" long, 1" wide and 1/4" thick. This size has been tested and proven to work on any size fence post, provided you can set it in a solid concrete base.
Tell me about shipping?
A: All our stock is held in Boise, Idaho with our partner Verde Fulfilment. When you order from our website, the stock is picked and packed in their warehouse. It is then shipped by FedEx Ground. Once dispatched you will receive an email with the tracking code so you can keep a check on the progress of your shipment. Delivery will take between 2 - 7 days depending on your location.
For full details please see ourdelivery policy
How much is the shipping charge?
A: Shipping is charged at a flat rate of $6.95 for anywhere within mainland (contiguous) USA. We currently do not ship to Hawaii or Alaska.
What is your return policy?
A: If you want to cancel your order, you must contact us by email to [email protected] . You have up to 14 days after the date of delivery to do this. You then have a further 14 days from the date you notified us, in which to return the goods. Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit.
You must include a note, stating your full name, address, and order reference number. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded.
We will issue a refund within 14 days of receiving the goods at our warehouse. (Please note, that we reserve the right to refuse returns/refunds, if they fall outside the cancellation period specified above). Send your return to our returns department clearly marked
Fence Aid Ltd. c/o Verde Fulfilment USA
27 N Phillippi Street,
Items must be returned to us at your own cost. We advise that you send your return by a trackable shipping method. Refunds may be declined where there is no proof of receipt at our warehouse.
Do you ship to Canada?
A: No, we do not to ship to Canada at this time. Fence-Aid, the producers of Post Buddy, are a growing business and we hope to expand sales to more countries in the future, but we cannot currently provide time scales.
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